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Disha Shanbhag

Disha Shanbhag

Fellowship Candidate

Hi, I'm Disha Shanbhag. I'm a design and policy researcher working at the
intersection of technology, design and public services in the UK, Europe and other
international contexts. As a trained anthropologist with an MSc in Digital
Anthropology from University College London, I believe in bringing a user-centred,
relational and inclusive approach to public sector digital transformation across a
range of sectors and themes.

I currently work at PUBLIC, a digital transformation advisory firm focused on the
public sector, where I lead procurement and innovation projects. Over the last two
years I've delivered 15+ projects supporting UK central and local government
departments, startups and private sector companies in navigating the complexities
of selling to government. I hold certifications from the Chartered Institute of
Procurement and Supply
(CIPS), and I'm currently developing a model for using
procurement as a lever for AI governance in the UK.

Beyond work, I write for Interweave, a GovTech newsletter covering Eurasian tech
policy, startup ecosystems and procurement innovation. I'm increasingly interested
in how existing inequalities shape the commercialisation and adoption of public
sector technology in Global Majority contexts.

The Newspeak House fellowship is a rare opportunity to expand my design research
toolkit and develop my interest in public sector technology beyond the fairly niche
corner I've worked in so far. I'm particularly excited about building a community of
practitioners and translating my research into easy to use tools as a part of this
fellowship.

If any of this sounds interesting, feel free to reach out to me at
[email protected] or on LinkedIn.

Topics they ❤️

Given the plethora of highly interesting ideas, projects, domains, and disciplines that our rich world is built of, how can one choose what to work on?

There is an argument in favour of long-term projects (missions): there are some affairs in the world today that seem to be solvable only with substantial persistence and patience. These issues, which are both limited to a single discipline but more frequently across multiple, seem to require considerable multi-year commitment before meaningful progress can be achieved.

Therefore: the question of what to work on flips: it's not only what one wants to work on but also what needs to be worked. Yet, one is unlikely to devote one's life to something merely because it is needed, without also finding it compelling. We are interested in the intersection.

How does one choose a mission if they decide they want to work on one? The answer is nontrivial because of the requirements:

(a) it has to be something that is needed in the world -- (usefulness dimension)
(b) it has to be something in which they have above-average competence (only insofar as the good outcome is realised) -- (aptitude dimension)
(c) it has to be something they want to work on -- (preference dimension)
(d) it has to be something they want to work on long-term — a successful mission becomes one’s life’s work -- (commitment dimension)

The difficulty of the answer lies in the inexact comparison of the degree of each of these dimensions per issue. For example, here's a list of issues:

  1. Alzheimer’s
  2. Economic stability of Western countries
  3. Mental health of the young population

Let's reflect on each dimension.

(a) Usefulness: they are all extremely important; maybe one could claim economic stability is more important due to its impact to much more of the population of a country but that wouldn't be a convincing claim
(b) Competency: judging one's competency for each of these can be quite hard insofar as what skills are required for each problem/solution is genuinely unclear (even if a problem seems medical or economic, the practical path to the solution can require enterpreneurship or campaigning skills)
(c) Preference: people are interested in more than one disciplines. Helping people with medical problems can be fascinating and rewarding but so can scheming plans for eradicating homelessness.
(d) Commitment: all of these issues seem so distant and commitment a fairy tale unless one has already spent some time on them

I think this demonstrates the heart of the problem of choosing a mission. There are convincing arguments that each of the dimensions can be both very low and very high for someone. It's just very hard to say! So what do we do? I think our past experience is the best place to start.

  1. Which country-level or global scale problem keeps coming back to your mind?

  2. Is there a discipline or skill you feel you have a natural talent for?

  3. What is more likely to work out depending on who you know and where you are? Try not to be biased when answering this. The point is the good outcome for the world! (For example, don't feel guilty if you are the child of the prime minister or something; whatever power you have, use it for the benefit of all)

  4. What issue can really grab you? What do you see could be your life's work?

I feel these are good thinking paths to reflect and understand such a mission project. I've already been verbose but here are some more aspects:

  • If one feels their reflections yield little insight maybe there is a lack of experience. So try new things! Experiment, do things you wouldn't normally do!
  • It's worth thinking about one's mission intentionally. Find a weekend, clear your schedule, go on a walk, and just think about this — no other expectations other than spending time on thinking.
  • Choosing is better than not choosing, even if the choice ends up being suboptimal. That's not to say one should rush a choice. Take a few years to think about this, experiment, try things out. But I would argue in favour of choosing a mission, eventually.
  • I am not saying everyone should have a mission. Such an approach to a career/life is not for everyone. But I think it is for the people that are here at Newspeak House.

Last year I teamed up with Georgia Bullen, Executive Director of Superbloom Design, to offer the cohort a session on Funding 101 for Civic & Political Tech. We covered a lot of ground in just an hour, including candid takes on the funding landscape, entity and legal eligibility types, and winning strategies. Now I work for a foundation, so hopefully it'll be even better!

A casual, ask-the-expert session on how projects actually get funded in the real world with Georgia Bullen and Matt Stempeck.

​If you’ve ever thought “I have an idea… now what?”, this is for you.

​We’ll discuss the practical side of getting a project off the ground: where funding comes from, how to find opportunities, what early-stage teams should prioritize, and what makes an application stand out when you don’t yet have a track record.

​This session is especially relevant for fellow candidates thinking about what happens after a prototype: turning something scrappy into something sustainable.

​Topics we’ll likely touch on:

  • ​Where to find funders and active opportunities

  • ​What first-time projects should look for (and avoid)

  • ​Legal structures and setup basics

  • ​Signals of credibility when you’re unknown

  • ​Partner development and early traction

  • ​What strong grant applications actually look like

​Georgia is the Executive Director of Superbloom, where she works at the intersection of technology, movements, and public interest infrastructure, supporting teams building tools for civic participation, accountability, and collective action. Her work spans fundraising strategy, ecosystem building, and helping early-stage projects navigate the path from idea to impact.

​Matt Stempeck is a civic technologist and researcher focused on how technology can strengthen democracy and support real-world civic action. He is the founder of the Civic Tech Field Guide, a global collection of tools and organizations working in the public interest. He is faculty at Newspeak House (the London College of Political Technology) and has held roles across government, academia, and industry, including at Microsoft and Cornell Tech. His work focuses on helping projects move from ideas to impact, with an emphasis on practical strategies for participation, funding, and movement-building.

Collective intelligence as governance of AI, and AI for collective intelligence.

This topic covers the distinction between democracy and collective intelligence, why you might choose one over the other, and where they trade off. How does human CI and artificial CI intersect? What can societies of humans and agents can produce? What are the open questions?

Some examples

On human & agent societies

So in case you'd missed it, we're all having less kids. As someone who prefers to play with cats and robots (which are less fragile and easier to lock downstairs when you're done), I'm personally quite keen on this idea, but I also have to admit it's real weird: something has happened globally in the last fifty or so years that has made fertility drop just as much in London as China, Mexico and Sri Lanka, and not many effects apply universally like that.

More importantly though, it might just break society: we've always relied on the new generation to care for the ones before in old age, and economically speaking, we've relied on the dynamism of future generations to subsidise the pensions of the current ones. So the future is probably a lot more older people, and fewer nuclear families (and potentially less money for everyone).

What does that look like? I'm not sure. Plenty of science fiction has contemplated it (I've recently enjoyed Too Like the LightningThis is not really my area of expertise, but it's something I've been thinking about. If others have been thinking about it too, might be nice to chat it over!) but it doesn't feel like liberal, pluralist voices really have a direction yet, and in the meantime, nationalist, nativist voices are shouting ever louder.

We're all part of an excitement experiment thinking about how governance and society could work. So what does an optimistic vision of the future look like for us, and how do we make the case for it?

This is not really my area of expertise, but it's something I've been thinking about. If others have been thinking about it too, might be nice to chat it over!

Givers Gain is the only event I will go to that has the word "networking" in the description.

The aim of the session is to make helpful introductions for people attending the session, by combining the networks of each individual that attends. The basic principle being "I may not be able to help you, but I probably know someone who can".

Anyone can run one of these sessions. It works best with groups between 10-20 people in size. Too few and the network isn't big enough, too big and the session becomes unwieldy. Closer to 20 is probably the best size if you can get it.

The session works in 2 rounds. In the first round, people take turns describing themselves and the kind of person they'd like to be introduced to. Then there's a break, and people think if they have any introductions to make. Then in the second round, people take turns sharing the introductions that they can make.

How To Describe Yourself

You have 90 seconds in total, so you need to be succinct. The template to follow is:

  • Your name (so people can make the introduction. Contact details are shared at the end)
  • Your organisation or practice (the domain of life your introduction is for)
  • Why you're good at what you do (why people should want to be introduced to you)

How to Describe Your Desired Introductions

You need to describe the kind of person you want to meet, the more specific the better. It might feel like being specific is ruling people out, but it actually isn't. People find it easier to create a partial match with more information than a perfect match with less information. Being specific helps people make the partial matches.

The template that I'm familiar with uses 3 levels of introductions, called :

  • Bread and butter. This person is your day-to-day business, you meet and work with this kind of person all the time, but it's always good to know more of them.
  • The Cream. This is the kind of person that if you met them, it would give you a great quarter, or a great year. It's your normal business, but it's a big substantial chunk.
  • The Dream. This is the kind of person that could take your organisation or practice to a whole new level.

Ideally you'd have your bread and butter, cream and dream ready before your turn in the round. It takes some practice to be able to think of them and present them within the time limit.

Giving Referrals

While people are introducing themselves and describing their ideal introductions, take notes. You'll have time to think of people during the break.

The referrals should be to people, not business ideas. "Have you tried calling local shops?" is not a referral, for example.

If you give someone a referral, it's your responsibility to act on them. It can be as simple as sending an email that says "I met someone at a networking event who wanted to meet people like you, can I introduce them to you?". All you need to do is make the connection.

After the Session

After the session, keep your notes in your back-pocket, because you may come across or think of connections later and ideally this can be a regular group you attend and you make it better by creating more connections.

I would be happy to run a Givers Gain session for the cohort and faculty to demonstrate how it works.

So it turns out, in government, civic society, and life more generally, finding out of if something actually works (eg, achieves the change you wanted it to) is actually rather hard. People have done excellent talks about this. The UK Government has got a book about this. And yet it's still all pretty hard, and people tend to be very confidently wrong.

I've spent a lot of my time trying to run evaluations in government, but it's not exactly a fun thing to teach... so instead, I'm proposing a bit of a lab experiment: let's run an experiment on ration club (or something else lab related you control!)

If people are interested, we'll spend a few hours talking through what sort of changes we might want to make to RC, then hopefully actually test them, robustly, record what changes, and run a full experiment from cradle to grave. We'll start from first principles, so a vague understanding of causal inference and statistics is very welcome, but absolutely not necessary.

PS: it will defo go wrong.

Relevant reading:

Government is facing a problem: AI is making it easier and easier for citizens to get stuff done...and it turns out government was never really designed for it.

It was only a decade ago(ISH) that we all hoped government could be made transparent and responsive through civic technology, hence freedom of information act and sites like What Do They Know.

But today, when anybody can ask ChatGpt to draft and comprehensive request, government departments find themselves sinking under demand, in an AI arms war.

It turns out friction is kind of important! Richard Thaler describes this as "sludge": friction on the system that's seemingly tiny, but enough to affect behaviour.

A world where we all have an AI agent might be the death of friction, and the trend of the last few decades which sees democratic governments being ever more transparent and accessible... But somehow less trusted than ever.

Let's have a bit of a discussion around efforts to make government more transparent, how that didn't seem to be working, and how just maybe we can design some intentional sludge to fix it?

Asymmetric information arises when one party knows more than another. Understanding the implications of this will help you understand everything from why private health insurance is difficult to why socialising with new people is hard.

Asymmetric information occurs in a range of contexts:

  • the buyer doesn't know if your car has a hidden fault
  • the health insurer doesn't know if you have a hidden condition
  • your car insurer doesn't know if you bother locking your car
  • your boss doesn't know if you're working or scrolling Tiktok
  • you don't know whether or not your new acquaintance is a weirdo

The first three are hidden facts. The second two are hidden choices. Economists study these situations because they can lead to markets unraveling and collapsing. There are also a range of ways to mitigate them including: warranties, references, qualifications, reviews, medical questionnaires, insurance excesses.

For a seminal paper on this issue, see: The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)

I define a decision as the process of selecting one out of two or more alternatives.

In many cases, it can be valuable to put some work into generating as many ideas as possible. This is especially important for making decisions amidst disagreement — it takes some real creative work to find an idea that everyone will agree to.

In addition to finding creative ideas to reach agreement, you also simply want ideas that are good! If you are designing a technology, or planning a campaign, you don't just want to settle on the first viable idea that comes along. You want to push yourself and your group to come up with the best possible idea.

Colloquially, the process of coming up with ideas is known as "brainstorming." For design purposes, you must address two key tensions in brainstorming.

On the one hand, you want to maintain as much diversity as possible in your process — the more diverse your ideas are, the more likely you are to find a good one. If all of your ideas are very similar, you're not really exploring the possibility space. Thus, a good design practice might be to keep all of your group members isolated, so they don't start to herd together around the same set of ideas.

On the other hand, people inspire each other — we "riff" on each others ideas — once I hear an idea from you, it sparks an idea from me that I would not have thought about on my own.   So we don't actually want to keep people separate, do we? We want to keep them together, so they can bounce ideas off each other.

This is the tension you must consider in your design process — balancing diversity and creative synergy.

Another technique for generating ideas is crowdsourcing. The idea of crowdsourcing is that we can recruit members outside of a group to contribute ideas, often through a competition where the best idea gets a prize.

The advantage of crowdsourcing is that it puts a lot more people on the problem—and more people means more chance of finding a good idea. A very popular website for crowdsourcing is Kaggle.

One interesting idea I recently read (no link available) about crowdsourcing is that the type of feedback matters — sometimes, you might want to give feedback on the quality of the solutions, and sometimes you might want to give feedback on the way that people are designing the problem.   Each approach has different advantages.

These are a few examples of design principles you might consider, and we can discuss others.

With respect to developing your facilitation practice, I teach a very specific set of techniques for managing idea generation.

Causality is a branch of statistics which economists specialise in. It lets us study all kinds of interesting questions, like the impact of minimum wage on jobs, an extra year of education on income, whether a drug works, smoking bans on smoking rates, pornography on sexual assault.

Let's talk through causal analysis intuitively as well as nerding out on causality theory, e.g. the work of Judea Pearl.

See A Crash Course in Good and Bad Controls (2022), The Book of Why (2019) and Causality (2009).

Video calls are a powerful tool for connecting people remotely.

During my time at the Centre for Collective Intelligence, I lead the development of Zeitgeist - a tool to run deliberative workshops, both remotely and in-person. We designed an interface that allowed participants to deliberate together and interact with workshop content.

In this topic, we’ll explore how small group video call experiences can offer a comfortable, natural, experience - and guide the development of an open source library that lowers the risk and effort to integrate video calls into applications.

Vendor lock-in

Building Zeitgeist, we faced a difficult architectural choice: Which video call provider to integrate? We did not have the resources to develop, host, or maintain our own.

There are plenty of video call service vendors to choose between. From those that offered the features we needed, we selected Amazon Chime SDK, primarily because it offered easy integration with our product. In Feburary 2026, Amazon sunset Chime. The SDK, whilst still available, is in maintenance mode: No new features or major changes are planned. Sooner or later, support will end, and Zeitgeist will need to migrate.

When you build an application that uses a video call service, you must use a video calling client library that can interact with the provider. These client libraries are created by the service providers, and they are not incentivised to support other providers. Most use their own terminology, and none have a common interface. This is vendor lock-in, and it represents a bit of risk for you:

  • What if they increase their prices?

  • What if they remove support for your region?

  • What if they adopt unethical practices?

  • What if another provider offers a feature you need?

It’s often a significant effort to replace a library like this, as you are likely to have heavily integrated it into your user interface.

An opportunity for OSS

At time of writing, there’s no open source, vendor neutral, video calling client library. (There are a few open source video calling services, but they require that you also host or work with a basic WebRTC provider.) There’s a niche for a library that can bridge the divide:

  • Unified terminology for common video calling concepts

  • Supports any number of vendors with a plugin architecture

  • Supports any number of application/UI frameworks by publishing multiple libraries

  • Provides an abstraction layer: import the library, build your UI, and connect to any vendor

  • Easily switch between vendors with small configuration changes

  • Easily extensible

I’ll be working on the beginnings of this, as an open source React library, over the coming year. Work we do on this topic will directly feed into the development of this library. Collaborators are welcome.

Software development is necessarily social.

Developers need to communicate well for plenty of reasons:

  • to share an understanding of common goals and desirable outcomes

  • to share standards for quality

  • to share contracts and interfaces for interoperability

  • to share patterns for efficiency and readability

  • to share learnings to avoid common pitfalls

  • to write clear code that’s easy to review

Over the past few decades a variety of ways of working and digital tools have been developed to support this. The agile manifesto and agile software development offers principles and ways of working for teams, and  lean software development goes further, applying lessons from manufacturing to support larger organisations and optimise cross-team communication. Tools like Jira, Trello, Asana, GitHub Projects (and plenty of others) offer easily recognised interfaces to manage this communication.

Open source software is an ecosystem of interoperable tools including operating systems, command line tools, browsers, coding languages and libraries. Many interconnected systems are linked together by APIs running common protocols, with common data standards.

AI assisted coding is becoming prevalent, and may alter the way we work together. Developers can create far more complex projects in much smaller teams, or in isolation. Are shared contracts, open APIs, common data types, and interoperability at risk? What are good outcomes, and how can we incentivise them?

For this topic, we’ll discuss and test principles that could contribute to a manifesto for assisted coding. We’ll be thinking about this, and exploring a variety of ways of working. All ideas welcome!

Much of my professional work has involved working between different professions - in particular I have interfaced between officials (in governments and regulators), academics, and civil society. But also even within government I found it useful to understand differing contexts between departments and (e.g.) analysts vs. policymakers - and develop skills to understand and navigate them.

I can talk to Fellows about practical skills and approaches that can be useful in collaborating across different mindsets and professions. This will include considerations of different incentives and pressures, and methods for learning from engagements, building in particular on thoughts I began in this post:

This topic builds on Systems Thinking: Understanding Political Dynamics.

Simulation models give us a way to explore how politics systems behave, and what might happen when we change or interfere with them. Examples are how opinions spread through a population, how protests or political movements grow, how inequality accumulates, how institutions respond to pressure, or how different interventions might change the course of a system.

A simulation is a simplified representation of a system. We define the things in it, how they behave, and how they interact, then see what larger patterns emerge. Simulations can be mathematical, computational, physical, or even played out by people.

Traditionally, computer simulation required programming and mathematical expertise. LLMs change that. It is now possible to describe a system in ordinary language and have an LLM help turn it into a working model. That makes simulation modelling much more accessible, but it does not remove the hard part: deciding what to include, what to leave out, what assumptions you are making, and whether the results mean anything.

In this topic, I can help you will build simple models of social and political systems and experiment with them. I can help you choose a system, identify a possible mechanism, turn it into a toy model, use an LLM to implement it, and interpret the results.

The emphasis is on learning how to think with models rather than learning to code.

Core reading

No, I don't have the answers of how to completely successfully go against the enormous power of Big Tech companies. But I can talk about the various types of efforts being deployed, some case studies (I list a few below, largely as examples), and where they might work together - including internationally, and by bringing in parties who do not normally focus on political technology.

  • Investigative Journalism: From the Facebook Papers to 404 Media
  • Political stands: From social media age bans to Palantir.
  • Public pressure: From Cambridge Analytica to the Anti Data Centre Movement
  • Regulation: From antitrust to tech regulation
  • Internal efforts: From Project Maven to Trust & Safety
  • Lawsuits: From chatbot harms to social media addiction.
  • External Research: From Crowdtangle to the Coalition for Independent Technology Research


I can also talk about some of the disadvantages and discomforts that may be involved, for instance where there is division of what "success" looks like, or trade-offs between (e.g.) completely accurate and truly engaging messaging.

There are numerous opinions and camps around the ethics of various technologies (most strongly and recently, AI), which can create frictions even amongst political technologists who are aligned on other values - let alone people who do not consider themselves political technologists. I can provide advice for Fellows who wish to discuss or navigate polarised views around tech. I will not attempt to convert Fellows to any particular perspective, nor help them to do so with others. I will instead help them consider how they can locate their own work, projects, and views within the existing space; and engage with & prepare for potential criticisms and opposition.

My experience in this topic: Besides my broader work in tech accountability and safety, also at the NGO AlgorithmWatch I was responsible for a lot of work at the intersection of differering views on tech, and a spectrum of organisations who took different approaches and stances. I developed AlgorithmWatch's principles for use of Generative AI, building on surveys which showed diverging views of AI in our organisation. I was also responsible for our research strategy, much of which challenged technologies while also often using (and sometimes encouraged use of) the same technologies.

The problem of addressing false and misleading content online has a long history, but it became supercharged particularly after 2016. It has spawned much terminology - mis/disinformation, malinformation, FIMI, influence operations - and a range of countermeasures, from fact-checking to media literacy to regulations. New techniques - from fake accounts to deepfakes LLM poisoning - keep emerging, generating new countermeasures but also causing new panics.

The topic has become a major one in political technology discussions, and one which constantly generates new efforts and ideas - many of which do not engage well with existing discussions. There have also been changing views on the nature of the problem itself. Is the risk that minds will be changed in ways that swing elections, or cause mass violence, or even just sow distrust? Or targeted operations to deceive elites or radicalise vunerable individuals? Is the veracity or reliability of information really the best way to address online discourse? Should we be focused more on polarisation and radicalisation than deception - or are these all inextricably related anyway? Or is this problem all overblown anyway, with risks of bad solutions - some of which may threaten freedom of speech?

I can help fellows who wish to engage with "disinformation" navigate this history, and work on an informed basis through core questions: What do I think the problem is? Is my proposed solution meeting the right audiences? Has anyone else tried what I want to do? What might critique or resistance to my solution be?

Some material for starters:

https://www.oliver-marsh.com/sideways-looks--29--ai-pril-fools-also-dating-data/

"Why misinformation must not be ignored": https://pubmed.ncbi.nlm.nih.gov/39666498/

"In the age of AI, keep calm and vote on": https://www.politico.eu/article/artificial-intelligence-elections-ballots-vote-chinsinau-seattle-policymakers-technology/

Economic models are often criticised for relying on absurd assumptions, such as perfect rationality. Despite this criticism, these models persist throughout our politics, policy, and in business.

If modelling is the art of simplifying a complex world through assumptions and abstractions, the question is not if these assumptions are true, but whether they are useful. What makes a good assumption? When does a simplification improve understanding vs worsen it? Let's discuss how economists approach these questions, from traditional modelling methods, to more recent developments in behavioural economics that adapt the assumptions with psychological research.

For further reading, Milton Friedman’s The Methodology of Positive Economics (1953)

Machine learning and AI algorithms are used for decisions that impact people's lives, such as assessing insurance risk, credit approval, and screening job applications. And these algorithms can sometimes discriminate against protected groups.

I am particularly concerned about proxy discrimination, where seemingly innocuous characteristics (e.g. postcode, size of car engine, etc) act as stand-ins for protected characteristics (e.g. race, sex). Even when protected characteristics are excluded from models, they can still discriminate via the proxies.

As a professional in economics and causal inference, I break this problem down through the lens of causal analysis. By understanding how inputs causally impact a model's outputs, we can assess if and when discrimination arises.

Further reading: